Kid Hockey Return and Refund Policy

Last updated: October 16, 2026

At Kid Hockey, we want you to be happy with your gear. If there’s a problem with your order, we’ll work with you to make it right. Our return policy varies depending on whether your item is made to order or purchased from our available inventory.

1. Print on Demand Products

Most of our apparel and accessories are made to order specifically for you. Because each item is produced after an order is placed, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or a change of mind.

Please review product descriptions and sizing charts carefully before placing your order.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.

To help us resolve the issue, please include:

• Your order number

• A description of the problem

• Clear photos showing the damage, defect, or incorrect item

Once we review your claim, we’ll work to arrange a replacement or refund where appropriate. You do not need to return an affected print on demand item unless we specifically request it.

3. Other Products and In Stock Items

For products that are stocked and shipped directly by Kid Hockey, returns may be requested within 14 days of delivery, provided the item is unused, unworn, unwashed, and in its original condition.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Please contact us before returning any item so we can provide return instructions. Unauthorized returns may not be accepted.

This return option does not apply to print on demand products unless otherwise stated on the product page.

4. Refunds

Once an eligible return or claim has been reviewed and approved, refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Original shipping charges are generally nonrefundable unless the return results from an error on our part or applicable law requires otherwise.

5. Order Cancellations

Our print on demand products may enter production shortly after an order is placed. We cannot guarantee that cancellation requests can be accommodated once production has started.

For stocked items, cancellation requests must be submitted before the order ships.

Please contact us as soon as possible if you need to cancel an order.

6. Lost Packages and Shipping Issues

If your order has not arrived, please contact us with your order number and tracking information. For print on demand orders, shipping claims should be reported within 30 days of the estimated delivery date.

We’ll investigate the issue and work toward an appropriate resolution.

7. Contact Us

For questions about returns, refunds, damaged products, or order issues, please contact:

Kid Hockey Customer Support

Please include your order number in all return and refund inquiries so we can assist you as quickly as possible.

8. Your Consumer Rights

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws. Where required by law, those rights take precedence over this policy.